Privacy Policy
Customer Privacy Notice
Registered Name: LS Art and Design Ltd
Registered Address: 167-169 Great Portland Street, W1W 5PF, London, United Kingdom
We value your privacy and are committed to protecting your personal data. This notice explains how we collect, use, and share your information when you visit our website, make a purchase, or engage with our services.
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1. What Information We Collect and Why
We collect and use personal information to provide services, deliver orders, and improve your experience.
This may include:
• Your name, contact details, and address
• Purchase details and account history
• Payment information (processed securely via Squarespace and Stripe)
• Information about your website usage (via cookies and analytics)
• Communication preferences and consent records
We use this data to:
• Process and fulfil your orders
• Manage your account and customer relationship
• Respond to enquiries or complaints
• Send updates and marketing (only if you’ve opted in)
• Improve our website and services
We share necessary information with trusted partners such as Squarespace (website hosting) and Stripe (payment processing). You can read their policies here:
Our website may use Google’s Places API during checkout to suggest address details and improve user experience.
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2. Cookies and Analytics
Our site uses cookies and similar technologies to ensure functionality and analyse traffic.
Necessary cookies are always active to enable core site performance and security.
Analytics and performance cookies are used only if you accept them via our cookie banner.
You can learn more about Squarespace cookies here.
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3. Lawful Bases for Processing
We collect and process personal data under the following lawful bases:
• Contract: To perform our obligations and deliver the services you request.
• Consent: When you’ve given us permission (e.g., to receive newsletters or marketing updates). You can withdraw consent at any time.
• Legal obligation: To comply with our legal and financial record-keeping duties.
• Legitimate interests: For business operations such as website analytics and improving customer experience (only where your rights are not overridden).
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4. Your Data Protection Rights
You have the right to:
• Access the personal data we hold about you
• Request correction or deletion of your information
• Restrict or object to processing
• Request transfer of your data to another organisation
• Withdraw consent where it was previously given
To exercise your rights, please contact us. We will respond within one month.
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5. How Long We Keep Your Information
We retain personal data only for as long as necessary to fulfil the purposes described above, including legal, accounting, or reporting requirements. Once it’s no longer needed, we securely delete or anonymise it.
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6. Who We Share Information With
We only share your data with:
• Professional advisors (such as accountants or legal counsel)
• Payment and website service providers (Squarespace, Stripe)
• Regulatory authorities, where required by law
We never sell or rent your personal information.
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7. How to Complain
If you have any concerns about our use of your personal data, please contact us first.
If you remain dissatisfied, you can raise a complaint with the Information Commissioner’s Office (ICO):
Address:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint
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Last Updated: October 2025