Return Policy

Return Policy

Thank you for your purchase. We hope you are happy with your new ceramic object. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund.

• You have 14 calendar days from the delivery date to notify us of your wish to return an item.

• Items must be returned in a new, unused condition and, where possible, in their original or secure packaging.

• To initiate a return or inform us about a damaged item, please contact us at info@lsart.co.uk within 14 days of delivery for further instructions.

Return shipping

• Customers are responsible for return shipping costs unless the item is faulty, damaged, or not as described, in which case we will cover the cost.

• We strongly recommend using a trackable method for returns.

Refunds

• Once we receive and inspect your return, we will process your refund within 3 business days.

• Refunds will always be made within 14 days of receiving your return or proof of postage.

• You will be notified by email when your refund has been issued.